How do I know if my student has received services at the Counseling Center?
Without your student’s consent, we can neither confirm nor deny that they are a client at the Counseling Center or that we have seen them. We advise that you ask your student directly and encourage more open communication with them.
If you feel that it is vital for you to learn whether the student came to the Counseling Center, ask the student to sign a release of information form when they are here, giving us permission to confirm with you that they came in.
Realize that confidentiality creates a safe environment for students to explore their personal concerns. However, if you believe you have information to share with us that might assist us in helping your student, we invite you to contact us.
In the case that your student is exhibiting signs of being homicidal or suicidal, suggesting that he or she is dangerous to him or herself and/or others, we would break confidentiality in order to assist your student in staying safe. In such situations, we might contact you to assist us in this process. If you are ever concerned about the safety of your student, we encourage you to contact us during business hours (M - F, 8:00 a.m. - 5:00 p.m.) at (828) 262-3180 or after hours via campus police at (828) 262-2150.
The Counseling Center offers after-hours emergency coverage for urgent mental health concerns such as suicidal thoughts, sexual assault, and other trauma. Call the Counseling Center at 828-262-3180 and select the option to speak with the counselor on-call.
During operating hours, students in crisis can walk in any time.