The university remains open, with emergency management protocols activated and operational modifications and precautions in place. Read the latest updates.

Student Affairs COVID-19 Response.

Referring Students to the Counseling Center (Parents and Family)

  • Use the guidelines for talking with a student in distress listed above.
  • Normalize counseling as a resource that can benefit most individuals, regardless of the nature or severity of their presenting concern.
  • Inform students that their first visit to the Counseling Center is for an Initial Consultation, where they will briefly discuss their concerns with a clinician and receive recommendations. Remind them that an Initial Consultation does not require a commitment to ongoing counseling. 
  • To attend an Initial Consultation, students may walk in between 8:30-11 AM and 1-4 PM on weekdays, or call ahead of time to schedule an appointment. After completing introductory paperwork, students will typically be seen within approximately a half hour of arrival. We will help them determine what services, either at the Counseling Center or within the community, would best fit their individual needs..


How do I know if my student has received services at the Counseling Center?

Consistent with state law, without your student’s consent, we can neither confirm nor deny that they are a client at the Counseling Center or that we have seen them. We advise that you ask your student directly and encourage open communication with them. If you feel that it is vital for you to learn whether the student came to the Counseling Center, ask the student to sign a release of information form when they are here, giving us permission to confirm with you that they came in. Even in cases when we cannot share that we have seen your student, you may still share concerns with us. If you believe you have information that might assist us in helping your student, we invite you to contact us.


  • Counseling Center
    • 1st Floor, Miles Annas Building
    • Business hours: 8-5 PM, Monday-Friday; Initial Consultation hours: 8:30-11 AM and 1-4 PM, Monday-Friday
    • (828)-262-3180
    • For after hours emergencies, please call the number above and select the option to speak with the on-call counselor
  • University Housing Staff
  • Office of the Dean of Students
  • ASU Police
    • (828-262-2150 
  • Daymark (local mental health crisis line)
    • (828)-264-HELP
  • OASIS (sexual assault/interpersonal violence resources) 
  • Watauga Medical Center
    • (828)-262-4100

Emergency Services

The Counseling Center offers after-hours emergency coverage for urgent mental health concerns such as suicidal thoughts, sexual assault, and other trauma.  Call the Counseling Center at 828-262-3180 and select the option to speak with the counselor on-call.

For additional resources see our Emergency Services page.

Prevent Suicide Block